Can I cancel my purchase?

No. Excepting physical tickets (passes, wristbands or any ticket sent by XpressPost), for which it is possible to cancel a purchase up to 30 days before the event and obtain a credit applicable to a future purchase.

For security reasons, it is not possible to modify or cancel the purchase of electronic or mobile tickets.

For any purchase cancellation requests, please contact customer service.


Still need help?

General Help

Business hours
Monday to Friday
9:00AM to 9:00PM

Saturday and Sunday
1:00PM to 9:00PM

*We are exceptionally open for events held outside those time frames.

Phone

Montreal
438-448-6930

Toll free
800-935-9962

Email
[email protected]

Technical assistance
[email protected]

Seller Support

Business hours
Monday to Friday
9:00AM to 5:00PM

Phone (sellers only)
514-935-9999 Option #3

Email
[email protected]

Request to add an event
[email protected]