Answer: 2Tickets.ca acts as a third party between two consumers to facilitate the sale and purchase of event tickets. We offer a marketplace where sellers and buyers can trade safely.
We are actively doing business since 1999. Our team relies on professionals with great knowledge of the entertainment business.
Answer: At 2Tickets.ca we wish to facilitate the purchase of your tickets.
That’s why we have made our website accessible and comprehensible to our customers. We have built our website in order for you to be able to plan, share, shop and organize the event you wish to attend in the most efficient way.
We constantly upgrade and invest in the functionality of our website and the information posted on it in order for your visit to be enjoyable and concise.
When buying tickets from 2Tickets.ca, our customers can rest assured that the information they provide will be kept confidential and secure from start to finish.
All tickets made available for purchase on 2Tickets.ca are provided by professional resellers which we have thoroughly enquired to ensure the tickets our customer are buying are 100% authentic.
At 2Tickets.ca we value your trust. This is why we are committed to making your visit on our website a pleasant and worry-free one. We are dedicated to offering competitive prices, best selection of tickets and reliable customer service.
We invite all our customers to send us their comments and constructive suggestions to info@2Tickets.ca and let us know about your purchase experience.
Answer: At 2Tickets.ca we take pride in servicing our customers well. Our customers trust is our priority and we are proud to offer a 100% guarantee on tickets.
Click here to learn more about the 2Tickets.ca 100% guarantee and how it ensures our customers a transaction that is 100% secure, reliable and quick.
Answer: At 2Tickets.ca we make it a priority that all customer information is kept confidential and secure.
We commit ourselves to never make available to a third party the information given by our customers on our website.
The information provided will be kept confidential at all times and will only be used to complete the transaction has efficiently and has quickly as possible.
All information given on our website is encrypted with SSL technology. 2Tickets.ca also holds a certificate attesting the legitimacy of our commercial operations.
Answer: By default, tickets you have purchased will be sent to you by mail, either by FedEx or ExpressPost. Please refer to the Delivery section of our website.
It is also possible for you to make arrangements in order to pick-up your tickets at our offices in Montreal. Please contact us at (514) 935-9999.
Answer: 2Tickets.ca operates in ticket resalling.
We rely on a wide web of professional resellers across North America to be able to offer to our customers a variety of tickets for different events.
Because of their rarity and quality, tickets are sometimes above the original asking price. A high demand for a specific event can drive the price up as for another event the demand is not so great.
Tickets come from many different resellers. Sometimes, it is possible to obtain better tickets at a lower price. This is why we recommend to our customers to thoroughly research our site before deciding on tickets they wish to purchase.
Answer: 2Tickets.ca allows customers to sell their tickets for various events on our website. You can do so by filling out the form linked to the specific event you wish to sell tickets for by going to the “Sell your tickets” section of our website or by clicking here.
Answer: Yes. Once your transaction is completed, an electronic invoice will be sent to you by email.
Answer: 2Tickets.ca offer its customers a full refund (less shipping fees) on all items (except eTickets) up until 30 days before the day of the event.
For any questions regarding that policy, you must contact 2Tickets.ca's customer service.
Answer: In the case where the event is oficially cancelled, 2Tickets.ca will fully refund its customers, less the shipping fees.
If an event is postponed or rescheduled, 2Tickets can refund hard tickets (less the shipping fees).
However, in order to avoid any kind of fraud, eTickets can not be refunded or exchanged if the event is postponed or rescheduled. Unless stated otherwise, they will be valid for the new date.
Answer: Yes. If you cannot attend the event, we offer a full refund (minus the shipping fees) for any purchase up to 30 days before the event. The tickets must be in our possession 30 days before the said date.
Answer: In order to avoid any kind of fraud, the eTickets cannot be refunded, nor exchanged. All eTickets sales are final, without any exception.
Furthermore, 2Tickets.ca is not responsible for lost ou stolen tickets. Once the transaction is done, you are fully responsible of your tickets. The venue is not responsible either for lost or stolen tickets.
Answer: Keeping the confidentiality of our customers and resellers is fundamental to us. This is why we do not provide the seat numbers of your tickets until the purchase is complete.
However, we are on some occasions able to contact our resellers in order to confirm the exact seat numbers for our customers wishing to obtain this information before completing their purchase.
Answer: Since tickets are only sold in pairs, all seats are generally next to one another (unless indicated differently on the ticket description). Keep in mind that most venues use seating arrangements working with even or uneven number sequence.
If the tickets are not seated next to one another, a note will always be enclosed in the ticket description saying so.
Answer: If the ticket description indicates “leapfrog” seat, it means tickets are seated one in front of the other in different aisles and not next to one another in the same aisle.
It rarely happens that the tickets we offer are leapfrog seats, although a note specifying this is always included in the ticket description.
Answer: Resellers don’t usually allow tickets to be sold by the unit by fear of ending-up with a single ticket they are unable to sell. As well, rare are the people who attend events alone.
In some cases, resellers might accept to sell an uneven number of tickets, all depending on how many tickets they have left for sale. Please contact us for enquiries regarding this matter at 514-935-9999 or info@2Tickets.ca.
Answer: 2Tickets.ca is not responsible for lost or stolen tickets. We recommend to our customers to keep their tickets safe as if it was money or any other valuable personal item.
Our terms and conditions stipulate that any stolen or lost ticket will not be reimbursed or replaced. It is possible to try and get them reprinted although we do not guarantee anything in this regard. Once the tickets are bought and delivered, they become the entire responsibility of the buyer.
Answer: Tickets are up for sale on our website as soon as one of our resellers can confirm they are available for purchase.
Generally, we can pre-order tickets before they go on sale. In this case, the option “pre-order your tickets” will be made available on the event notice. After which, you are invited to fill-out a form with your contact information in order for us to send you an email notification before the tickets go on sale.
You will therefore benefit from buyer priority on the best tickets available.
Answer: The most common reason for this usually is that the tickets you had seen have been sold.
Nonetheless, it is possible we have pulled the tickets from the website because game time is nearing the present date.
Because of our 2Tickets.ca 100% guarantee, we cannot offer tickets on our website if we cannot guarantee delivery will be made on-time for the game.
In this case, we invite you to contact us to see if tickets are still available for the game you wish to see and if you are able to come and pick them up at our offices in Montreal.
Answer: If you are using the search bar to find tickets for a specific event, please make sure your spelling is correct.
It can happen that demand for the tickets you are looking to purchase is not sufficient, therefore they are not made available on our website. If this should be the case, please contact us and we will see what we can do for you.
Answer: When you purchase eTickets, you will receive one or many PDF documents by email. Those contain barcodes and all the information concerning the event (title of the event, date, time and seat numbers).
You have to print the PDF documents and bring them with you on the day of the event. They will be scanned at the door, just like regular tickets.
In order to avoid any fraud, there is no refund or exchange on eTickets whatsoever. All eTickets sales are final.
Answer: 2Tickets.ca operates in the tickets resale market.
Therefore, the price of tickets is often higher than the original asking price. In the total price of tickets, the asking price for the tickets by the reseller is included.
2Tickets.ca acts as the medium between the customer and the reseller. This is why we want to remind our customers that it is the resellers who determine the price of tickets and not 2Tickets.ca. The resale market of tickets implies that tickets are sold at a different price then the original one.
It is possible to see similar tickets priced diffrently.
Answer: All prices on TicketRoute.com represent the cost of one ticket. For example, if you are purchasing 4 tickets priced at $50, the total amount of your purchase will be $200 (taxes and shipping fees will be added at checkout).
Answer: Yes. Service fees (10%) are included in the prices listed on 2Tickets.ca. Please note that shipping charges and taxes are not included in the price.
These fees are used to cover the costs associated with infrastructure development, to guarantee the safety of our customers at 100%, to maintain the quality of our customer service and of our web platform.
Answer: As soon as we received your order, we authorize the credit card to be charged. At that moment, your tickets are officially reserved and a purchase confirmation is sent to you by email. Once the purchase has been confirmed, we bill the credit card and make sure you get your tickets before the event. Keep in mind that your purchase is covered by our 100 guarantee.
Answer: Is some case, the price of tickets goes up and in others it goes down. In the ticket resale business, one can never predict price fluctuations.
We recommend our customers to buy their tickets as soon as they can. When buying your tickets early you actually assure yourself to attend the event, independently of how the market flows.
Answer: Unfortunately, no. Prices are determined by individual resellers and cannot be negotiated, no matter how many tickets you buy in one transaction.
Answer: It is impossible to buy tickets from 2Tickets.ca without a credit card.
However, if you are able to pick up the tickets in person at our Montreal office, please contact us at 514-935-9999 to make arrangements with us. It will then be possible to pay cash.
Answer: All purchases on 2Tickets.ca are sent via ExpressPost or FedEx with signature proof of delivery required for all shipping.
Please keep in mind we do not deliver to P.O. boxes and that a signature proof is required on delivery.
Also, keep in mind the delivery date is determined by the moment tickets are made available by our resellers.
However, our customer can always count on the 2Tickets.ca 100% Guarantee to receive their purchase on time for the event. Delivery will only be made at the address given for the credit card and no other place.
Answer: At 2Tickets.ca we guarantee you will receive your tickets on time for the event.
2Tickets.ca offers its customers the choice in the delivery mode. These choices are determined by the date the tickets are made available for delivery and not the date of purchase. It can happen that our resellers do not currently have possession of the tickets as it is often the case with season tickets waiting to be printed by the team or the ticket office.
Once the tickets are printed and ready for shipping, we will send you a shipment tracking number for FedEx or ExpressPost (all depends on the delivery mode you will have chosen).
This will allow you to follow your purchase step by step as it makes its way over to you. If time allowed for the delivery is too short before the event, customers can make arrangements to come and pick up their tickets at our offices in Montreal.
The time allowed for delivery by FedEx depends on the level of service offered in the region.
Please take note some ticket orders can take up to 1 or 2 business days before being treated. Clients can login to their 2Tickets.ca account at all time to verify the status of their order.
Answer: To avoid credit card fraud, we will only deliver the tickets at the billing address given for the credit card used.
Answer: 1) ExpressPost
If you are not present at the time ExpressPost comes to deliver your tickets they will leave a notification card in your mailbox.
From that moment on, you will have 5 to 7 days to go to the indicated post office on the notification card and pickup your package.
You can always use the tracking number, we have provided you with, to locate your package if you have lost the notification card left by ExpressPost.
When picking up your package at the post office you will be asked to provide a photo identification card.
If you do not pick-up your package at the post office within the allowed time, it will be resent to 2Tickets.ca. An additional fee of $20 will be charge if we have to re-send the tickets to the customer.
FedEx will make two delivery attempts.
In each case, a signature proof of delivery by an adult will be requested by 2Tickets.ca to insure tickets are in the right hands.
FedEx will not complete the delivery of the package if an adult is not present to signature proof the delivery. If you or another adult are not able to be present at the time of delivery, please contact FedEx by dialling 1-800-GO-FEDEX (1-800-463-3339) to make arrangements directly with them. Please have your tracking number at hand.
After two failed delivery attempts by FedEx, a notification card will be left in your mailbox. You will then have to go to the FedEx office written on the notification card holding your package in order to pick it up.
When picking up your package you will be asked to provide a photo identification card.
After a certain laps of time, if the package is not picked-up, FedEx will return it to 2Tickets.ca. An additional fee of $25 will be charged if we have to re-send the tickets to the customer.
Answer: Nothing at all! You have nothing to lose, you pay our service fees (15% including GST and QST) only if you sell your tickets! Unlike classified ads, we assure you a 100% secure transaction, you will be paid, guaranteed!
Step 1 - Search for the Event
In the field provided for this purpose, enter the name of the desired artist and press the "Sell" button. If the artist is in our database it will be displayed with a "sell" button to its right. By clicking this button, a list of events associated with the artist will roll down, from which you will choose the event matching your tickets.
If the event or artist you are looking for is not listed, contact our Customer Service Department to have it added. If the event is not popular enough, or if it is within a timeframe preventing us to send the tickets to potential buyers, we might not be able to add it to the events listed on our site.
Step 2 - Ticket Details
Enter all the details related to the tickets your are looking to sell. You will be guided step by step in order to describe your tickets as they are. It is mandatory to enter every characteristics or restrictions associated to the seats. Note that the seats must be located side by side. If they are not, you must enter your tickets in separate groups holding only consecutive seats.
Step 3 - Asking Price
Set your asking price. If similar seats are already listed on our website, a comparative table will be displayed in order to better assess the optimal price that you should ask. Keep in mind that ticket prices may be changed by the seller at any time until they are sold.
It is recommended to occasionally check in on our site and look at asked prices for similar tickets to yours in order to remain competitive with your offer. Keep in mind that the price you are asking for your tickets includes our 15% service fees to the seller (applicable taxes are already accounted into this amount).
Note that the sale must end two weeks before the event. This delay is mandatory to ensure sufficient time to send the tickets to the buyer.
Step 4 - Personal Information
If you have sold or put on sale tickets in the past, or if you are already a member, you can log into your account to complete this step.
If you are not a member or if your personal information is incomplete, you must complete the member registration required and provide a valid credit card to confirm your identity and address. We call this process the Seller Certification. The credit card used for getting certified will also be used to guarantee the validity of the tickets and access to the event by the buyer. No fee will be charged on your credit card during this certification.
Step 5 - Summary and sending
Review your offer and certify that the information you entered matches your tickets. You must then read and accept the terms and conditions and signify your acceptance thereof. As the last step, you must choose which payment method you prefer to use to receive your payment.
Answer: If there is not sufficient demand for an event, or if there is not enough time available to ensure that buyers will receive their tickets on time, it is normal that this event is not listed on our site.
However, if you believe that the event should be on our site, do not hesitate to contact our customer service and we will add it as soon as possible.
Answer: It may be that you have in your possession tickets purchased before the official promoter's sale date. We ask our customers to respect the official date to put their tickets on sale. However, you can add tickets to your inventory on our site and on the official day of the sale, they will become available for immediate purchase automatically, without your intervention.
Answer: Generally, all sellers cannot sell tickets beyond the two week limit prior to the event. However, some sellers, because they provide additional guarantees or have a special agreement with us, may post their tickets for a longer time period than set by default. This explains why there may still be tickets for sale, after yours have been removed for the same event.
Answer: 'Tickets in hand' means that you have in your possession the tickets you wish to sell. Keep in mind that the date of receipt by the buyer of tickets is determined by the date from which you have the tickets in hand. An error on this date, whether voluntary or not, can have important consequences, especially if it prevents the buyer from attending the event.
If you do not have the tickets in hand, please specify accordingly when you post your tickets on our site. As a second step, you will have to specify the anticipated date of receipt. Be conservative rather than optimistic when determining this date.
Answer: No. At this time, it is forbidden to sell electronic tickets on 2Tickets.ca. If despite this condition, you post and sell electronic tickets on our web site, you may be exposed to fees and penalties, as described in the User Agreement.
Answer: When you sell a group of tickets, you increase your chances of finding a buyer if you allow the system to split up the group. You can control how your tickets will be split up and, in some cases, what situations you want to avoid.
For example, if you have eight tickets, you can allow their sale by the unit, in batches of two tickets, a single lot, or avoid ending up with one or three unsold tickets. The choice is yours!
Answer: You cannot sell non-consecutive tickets as one group on our site. You must create groups that contain only consecutive seats.
In other words, you must repeat the listing process for every group holding consecutive seats.
Answer: If you choose this option, rows and seat numbers are masked to maintain your anonymity. In such a case, the buyer would see only the approximate location of seats (e.g.: row A to F, rather than row B).
Whether you keep your seat information confidential or not, the exact seat number will never be disclosed.
Answer: This refers to any special conditions listed, or not, on the tickets. It may be seats reserved for the disabled, seats with obstructed view, with restricted view or seats benefiting from food conssesions.
In all cases, you must register these features and restrictions when you post your tickets for sale, as this may affect the value or desirability of your tickets.
Answer: Since we act as a third party, we cannot dictate or recommend asking prices for tickets listed on our site, but we can describe the basic principles governing the ticket market.
The asking price for tickets depends on several factors, including the desirability of the event, the popularity of the artist, the rarity of its presence, the number of repetitions of the event, the location of the seats, the characteristics and restrictions and the time left between the tickets sale and the event.
Some sellers sometimes inflate or exaggerate their asking prices. It is not uncommon in these cases that the tickets remain unsold. We recommend that you list a reasonable and competitive price: this is the best way to make sure they will find a buyer.
Generally, the price decreases as we approach the date of the event. We recommend that you put tickets on sale as soon as possible to benefit from the most time possible to sell your tickets and thus obtain the best price. For coveted events, it may happen that this rule applies in reverse; prices may rise over time instead of decreasing.
Remember that ticket sales are subject to the same rule of thumb that any transaction: the rule of supply and demand. Some limitations apply if you are a merchant. If it is the case, make sure you know and obey the Consumer Protection Act. When you set your price, keep in mind that our service fees (15% including GST and QST) will be deducted from the sale.
Answer: All interactions between the seller, buyer, our website and our services are governed by the User Agreement. You must respect and obey these conditions at all times. You must, among other things : describe your tickets accurately, ensure the validity of the tickets and the access to the event by the buyer, deliver the tickets on time and follow the instructions received while in the process of selling your tickets.
We strongly recommend that you add "email@example.com" to your address book to ensure you receive the information we send you by email.
Answer: No. For the sake of fairness for all our customers, 2Tickets.ca does not allow sellers to make their tickets stand out from others. The best way to sell your tickets is to correctly describe them and set their prices competitively. It is also strongly recommended to check the tickets similar to yours to ensure that you have a competitive price.
Answer: Yes. At any time, you can cancel, delete, suspend or modify your ticket listings, if they are not sold already and if your Certified Seller privileges are not suspended.
You must absolutely cancel tickets which have been sold elsewhere on Billets.ca, if you do not, you expose yourself to fees and penalties, as described in the User Agreement.
To cancel tickets, you must login as a member and go to the section "Tickets for sale", access the ticket group to be deleted and click on the "Cancel" button (represented by a white "x" within a red circle).
Answer: Yes, as long as tickets are not sold, you can change their price at your leisure. To do this, you simply go to the "Tickets for sale" section and change the price to your desire.
We recommend that you periodically check the price of similar tickets to yours in order to ensure that your offer remains competitive. Keep in mind that, in general, the less time there’s left before the event, the less expensive tickets could be.
Answer: You must correct any errors as soon as you notice them. If tickets are sold and have a defect or an error, you could be charged fees and penalties, as described in the User Agreement.
You can change most of the parameters related to the sale of your tickets by accessing the "Tickets for sale" section and click on the ID number associated with the group you wish to edit. However, if you have made a mistake about the event itself or the location of the seats, you must cancel your tickets (see the corresponding section of the FAQ for more information) and start the ticket posting process again.
Answer: Yes. You pay our service fees to the seller (15% including GST and QST) only if you sell your tickets! This amount will be deducted from the amount that will be paid to you for your sale. You will not have to send money, the service fee will be charged automatically after the transaction is completed.
Answer: Yes, 100%. All transactions on our website, for buyers as well as sellers, are protected by our 100% guarantee. If you sell tickets, you will receive your payment, by the method of your choice, guaranteed!
Answer: We require sales to end no later than two weeks before the event because we need to ensure that sellers have sufficient time to complete the sale and send the tickets to buyers.
Answer: You must complete your sale within two business days. To do this, you must click on the button "Complete your sale" from the confirmation email that we sent you, or by clicking the "Confirm!" button from the "Sales to be confirmed" You must then print the shipping label and follow the attached instructions to send the tickets to the buyer. You have two days to complete these steps, otherwise your sale will be identified as a problematic and you could be charged fees and penalties.
Answer: Following the sale of your tickets, you have two business days to print the shipping label, prepare and drop the envelope in a FedEx drop off location or Canada Post office, as specified. If you are facing an issue that prevents you from delivering the tickets as you promised to do, you must notify us immediately (see the corresponding section of the FAQ for more information).
Answer: You must notify us of any issue as soon as possible. To do this, two methods are available: you can click on the "Report an issue" button from the sale confirmation email that we sent you or you can click on the "Facing an issue?" link from the "Sales to be confirmed" section of our site.
Both options take you to a tool that will guide you step-by-step to declare the type of problem you are experiencing and will alert our customer service so that they can take appropriate measures to find a solution the satisfaction of the buyer of your tickets. When you cannot deliver the tickets as you promised to do when you posted them for sale, you expose yourself to fee s and penalties, as prescribed in the User Agreement.
Answer: This means that you have reported that you are facing an issue preventing you from delivering the tickets to the buyer, or that you were supposed to send the tickets and that you have exceeded the time limit allowed to do so.
In both cases, if you have not already joined our customer service to solve this problem, you must do it as soon as possible by calling us at 514-935-9999 or 1-800-935-9962. If you are unable to deliver the tickets in time, as you promised to do when you listed them for sale, you could be charged fees and penalties, as described in the User Agreement.
Answer: No. As described in the User Agreement, the seller agrees not to include in its shipment to the buyer, any commercial or promotional material and commit to never communicate with the buyer. The buyer's name and contact details are provided to the seller only for the purpose of sending the tickets purchased on our site and cannot be used by the seller for any other reason. The seller will be permanently banned if he does not comply with this commitment.
Answer: No. As described in the User Agreement, the name of the buyer and his contact information seller are provided to the seller for the sole purpose of sending the tickets purchased on the website and cannot be saved and used by the seller for no other reason.
Answer: This means the tickets have been received by the buyer and you have completed your seller commitment. You may have not received the payment. You will receive it 10 business days after the event.
Answer: "Completed sales" only means that you have completed your seller commitments. Payment of your sale will happen within 10 business days after the event.
Answer: No. If you wish to make them available again for immediate purchase, you must complete the listing process again. If there is less than two weeks between the time you want to relist these tickets and the date of the event, you will be unable to complete this task.
Answer: If the event is postponed, you must first contact us to let us know. Do not worry, your sale is still valid! Your sale will be moved under "Pending sale, awaiting resolution". Unless you receive new tickets, the tickets you have sold and shipped are still valid. You will be paid 10 business days after the event.
Answer: In the case of an event cancellation for which tickets have been sold, your sale will be found under "Cancelled sales". We will communicate promptly with the buyer to notify him and we will issue a full refund, less the shipping charges. The tickets will not be shipped back to you.
If you have not sold your tickets for an event that has been canceled, your tickets will be automatically moved to the section "Canceled tickets".
Answer: We strongly advise you not to sell your tickets elsewhere than on our site. If you find a buyer on Billets.ca while you simultaneously sell your tickets elsewhere, you expose yourself to fees and penalties, as described in the User Agreement.
Therefore, if you find buyers for your tickets elsewhere than on our website, you must immediately cancel the tickets posted Billets.ca.
Answer: As long as your tickets are not sold, you can change the payment method at any time. To do so, access the ticket details, by clicking on the ID number from the "Tickets for sale" or "Inactive tickets" and select the desired payment method in the box yellow entitled "You'll receive".
Note: If you want to change your address, your bank account information (for Direct Deposit) or your Paypal account for tickets already sold, you absolutely need to contact our customer service to make the change.
Answer: You will be paid 10 business days after the date of the event. Your payment will be sent the way you selected. If you move, you must update your contact information in the "Profile" section. If you have completed sales that have not been paid, you must contact our customer service so we can update the payment method for these sales. If you do not comply with these instructions, your payment will be made the way you originally specified.
Answer: You need to update your contact information in the "Address" section. If you have sold tickets and you have not yet received the payment, you must contact our Customer Service department to let us know and update your contact information in order to ensure you receive your payment for those sales.
Answer: Payment methods serve the only purpose of receiving your payment if you sell tickets on our site.
If you wish to update a payment method for any completed sale, you must contact our customer service to do so.
To make purchases on our site, you must provide your credit card number for each transaction because we do not store credit card numbers in our database.
Answer: To sell tickets on our site, you must complete the Seller Certification.
You must provide a credit card number to verify your identity and contact information. In addition, this credit card will be used to ensure the validity, delivery of your tickets and access to the event by the buyer. This credit card will be kept in your file. If you do not fulfill your seller responsibilities, resulting in the charge of fees or penalties, they will be charged on this credit card.
To ensure the security of every transaction made on our site, the seller certification must be completed every 12 months and every time your credit card expires. While we process the certification, your inventory may be put on hold. Your inventory will become available again for immediate purchase as soon as the company that issued your credit card confirms your identity.
Answer: By setting your preferences and favorite artists in the section "My favorites", you help us to better target your interests. This way, we will show you, or send you offers that concern artists that interest you the most. You will be notified first if one of your favorite artists comes in your area!
Answer: Alerts allow us to send you notifications to alert you in the event where one of your favorite artists comes to your area, so you can get the tickets you want before anyone else! You can opt to receive these alerts via email or SMS sent to your mobile, your choice!
In addition you can also subscribe to our newsletter, sent by email only, and be aware of artists and events to watch. Sign up now!