Frequently Asked Questions

Learn more about the benefits of doing business with 2Tickets.ca, policies and rules of our site.
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Frequently Asked Questions

General Information
  • What is 2Tickets.ca?
  • Why should I buy my tickets with 2Tickets.ca?
  • 2Tickets.ca 100% guarantee
  • Is my personal information kept secure and confidential?
  • Where do I pick-up the tickets I bought?
  • How do you get tickets for sold out events?
  • Can I sell my tickets on 2Tickets.ca?
  • Will I get an invoice after I complete my transaction?
Refund Policies
  • Can I cancel a transaction?
  • Refund if event is cancelled, postponed or rescheduled
  • Can I return tickets if unable to attend?
  • Can eTickets be refunded or exchanged?
Seating Information
  • Why aren't there any seat numbers indicated?
  • Are the seats side by side?
  • What are “leapfrog” seats?
  • Why are tickets only sold in pairs?
  • What happens if my tickets are stolen or lost?
  • Starting when do tickets get announced?
  • I can’t find tickets I had previously seen on the site
  • I can’t find the event for which I want tickets
  • How do eTickets work?
Pricing policy
  • How is the price of tickets determined?
  • Is the price indicated for one ticket or total amount?
  • Are there service fees in the sale?
  • Has my credit card been charged once purchase is confirmed?
  • Will the price of tickets go down?
  • If I buy many at once, will it be cheaper per ticket?
  • Buying tickets without a credit card
Delivery
  • Delivery services
  • When will I receive my tickets?
  • Delivery at workplace or somewhere else
  • In case of absence when tickets are delivered
Posting tickets for sale
  • How much does it cost to post my tickets for sale?
  • What are the steps to follow to post tickets for sale?
  • Why the event for which I want to sell tickets is not available?
  • Why is it not possible to post my tickets for sale immediately?
  • Why can’t I put tickets on sale while others can?
  • What does 'Tickets in hand' mean?
  • Can I sell electronic tickets?
  • What does 'How would you separate tickets' mean?
  • What if I have tickets for non-consecutive seats?
  • What does It means to keep the seat information confidential?
  • What does 'Characteristics and restrictions' mean?
  • How do I set my price?
  • What are my obligations as a seller?
  • Is it possible to differentiate my other tickets?
Managing my inventory
  • Can I delete, suspend or edit my posts?
  • Can I change the ticket prices?
  • What if tickets in my inventory have incorrect information?
My sales
  • Is there a service fee to pay if I sell my tickets?
  • Am I protected when selling my tickets?
  • Why is the end of the sale happening two weeks before the event?
  • My tickets were sold, what happens next?
  • At what point do I send the tickets?
  • What to do if an issue prevents me to deliver the tickets?
  • What does 'Pending sale, awaiting resolution' mean?
  • Can I insert advertising in the envelope when I send the tickets to the buyer?
  • Can I keep the buyer's contact information for future use?
  • What does 'completed sales' mean?
  • Why is a sale listed among 'Completed sales' while I have not yet received my payment?
  • Can I put canceled or expired tickets back on sale?
  • What happens if the event is postponed?
  • What happens if the event is canceled?
  • What happens if I sell my tickets elsewhere other than Billets.ca?
Payments
  • How to change the method of payment for tickets already on sale or inactive?
  • When will I receive payment for my sales?
My profile
  • What should I do if I move?
  • What is the purpose of the 'Payment methods' section?
  • What is the Seller Certification?
  • What is the purpose of defining my favorites?
  • What are Alerts for?