Q: What should I do if my contact information changes?

Buyers: If you recently made a purchase, please contact us as soon as possible so that we can update your information to ensure reception of your tickets. Sellers: You must first update your contact information in the “Address” section of your account. If you have sold tickets and have not yet received your payment, you will need to update your details and then contact our Seller support to inform them of the situation.

Q: What is the purpose of the 'Payment methods' section?

Payment methods are only used to receive your payment if you are selling tickets on our website. If you wish to update a payment method for a sale that has already been completed, you will need to contact our Seller support .

Question 1

Is my personal information protected?

Accepted Answer

At Tickets.ca, our priority is to ensure that all of our customers' personal information is kept safe and secure.

We are committed to never disclosing any information provided by our customers during the purchasing process to any third party. This information will remain strictly confidential and will only be used to complete the transaction as efficiently as possible.

Information provided by our customers during the purchase or registration process is SSL encrypted. Tickets.ca holds a certificate attesting to the validity of our commercial activities and the safety of our servers.

Question 2

What should I do if my contact information changes?

Accepted Answer

Buyers:

If you recently made a purchase, please contact us as soon as possible so that we can update your information to ensure reception of your tickets.

Sellers:

You must first update your contact information in the “Address” section of your account. If you have sold tickets and have not yet received your payment, you will need to update your details and then contact our Seller support to inform them of the situation.

Question 3

What is the purpose of the 'Payment methods' section?

Accepted Answer

Payment methods are only used to receive your payment if you are selling tickets on our website.

If you wish to update a payment method for a sale that has already been completed, you will need to contact our Seller support.

Question 4

What is a Seller Certification?

Accepted Answer

In order to sell tickets on our website, you must first complete a seller certification. To do so, you must be authenticated using a credit card.

If you fail to fulfill your responsibilities as a seller, fees may be charged to your account.

To maintain the security of all transactions on our website, your seller certification must be renewed every 12 months and/or whenever your credit card expires.

Until the certification is confirmed, your inventory will be put on hold. Your inventory will become active again as soon as your certification is approved.

It can take up to 48 hours for a seller certification request to be processed, and the information must match the credit card used.

The use of debit, prepaid or foreign credit cards is not supported for identification purposes.

Question 5

What is the point of defining my preferences?

Accepted Answer

By defining your preferences and favorite artists in the “My favorites” sections, you help us to better understand your interests. We'll be able to present you with offers for artists that interest you, and you'll be the first to know if one of your favorite artists is visiting your area!

Question 6

What are the alerts for?

Accepted Answer

Alerts are used to define your communication preferences (e-mail and/or SMS) for your purchases, as well as the communication of pre-sales and exclusive offers concerning your favorite artists.

Question 7

Are my seats side-by-side?

Accepted Answer

All tickets purchased in a single transaction are guaranteed to be adjacent to one another. If you require additional seats within the same seating group, you must contact us to verify the availability of the seats you wish to add.

Please note that some venues divide their seats by odd or even numbers. It is therefore possible for you to obtain adjacent seats that are not sequentially numbered.

Question 8

Why can't I see the exact location of the seats?

Accepted Answer

Tickets.ca protects the identity of its vendors by displaying the approximate location of the seats on sale for each event. Rest assured, however, that the seats you purchase within the same transaction will be located side-by-side in the designated area.

Question 9

Why isn’t the desired number of tickets available?

Accepted Answer

Our sellers can choose how they wish to sell their tickets. They can sell them in pairs, lots or individually, in order to avoid ending up with a single unsold ticket.

This is why you will encounter predetermined quantities when you select your tickets.

Question 10

What do I do if my tickets are lost or stolen?

Accepted Answer

Tickets.ca is in no way responsible for lost or stolen tickets. We strongly recommend that our customers protect their tickets in the same way they would protect cash or other personal belongings.

Our purchasing conditions specify that “lost or stolen tickets will not be replaced under any circumstances”. It is possible to attempt to have them reprinted, but we cannot guarantee this. Once purchased and delivered, all tickets become the purchaser's exclusive responsibility.

Physical tickets

Tickets.ca is not responsible for lost or stolen tickets. Once purchased and delivered, tickets become your sole responsibility, and we recommend that you keep them in a safe place.

E-tickets or mobile tickets

We reserve the right to resend lost or stolen tickets. Please contact our customer service department.

Question 11

Why is there a different name than mine on my tickets?

Accepted Answer

Tickets.ca acts as an intermediary between the individuals who sell their tickets and those who buy them. For this reason, the name on your tickets is not your own, but rather that of the original ticket holder. Rest assured, you are the sole ticket holder, and you will not have to justify or identify yourself when you enter the venue. Moreover, Tickets.ca has a 100% guarantee for the validity of your tickets.

Question 12

How do E-tickets work?

Accepted Answer

E-tickets are e-mailed as PDF attachments. They contain a barcode and all the information relating to the event. They can be printed out or presented directly on a mobile device to access the seats.

To avoid any form of fraud, E-tickets are neither exchangeable nor cancellable. All sales of E-tickets are final, without exception.

Question 13

How do mobile tickets work?

Accepted Answer

Mobile tickets must be presented on a smartphone to access the event.

Mobile tickets can be received in three ways:

QR code sent by text message
These tickets are sent to your mobile device via text messaging, in the form of a message containing an image of a QR code. To receive your QR Code, you must have a smartphone and activate mobile data.
Download link sent by text message
These tickets must be registered via the “Wallet” application on your mobile device. Before receiving the tickets, you will need to install this application, which can be downloaded free of charge from Google Play and Apple Store.
You will receive a link by text message allowing you to download your tickets. Important: tickets will be valid only when they are added one by one to your “Wallet” application. Make sure that your tickets are visible and accessible in the app, before the day of the event, to avoid any technical problems when you enter.
Please note that if you have an Apple device, there will be no barcode on your ticket; this is perfectly normal. To access the event, simply hold your phone up to the reader at the entrance of the hall to authenticate yourself contactless.
Acceptance link sent by email
As soon as tickets are available for transfer, Tickets.ca will send an e-mail and a text message indicating that the transfer process has been initiated. At this point, an e-mail from the issuing box office containing the ticket acceptance link will be sent to the address provided at the time of purchase.
From this e-mail, it is imperative to click on the button prompting you to accept the tickets. You must then follow the step-by-step instructions provided by the ticket issuer.
Depending on the platform, an account may be required. For account holders, it's simply a matter of logging in. If you don't have an account, it's necessary to create one. Tickets will appear in the “My Tickets” section once the account login has been established.
In order to access the event, it is essential to present the tickets on a smartphone, via the box office platform that issued the event or via the affiliated application. In some cases, tickets can also be added to the “Wallet” application.

Question 14

What is the Tickets.ca 100% Guarantee?

Accepted Answer

All transactions made through Tickets.ca are protected by the Tickets.ca's 100% guarantee. We guarantee the authenticity of your tickets and their reception in time for the event, or the transaction will be credited to your next purchase.

You’ll find all the information regarding our 100% guarantee here.

Question 15

How do you get tickets for sold-out events?

Accepted Answer

As Billets.ca is a ticket marketplace, we rely on a vast network of individuals who offer their personal tickets for sale, whether the event is sold out or not.

Question 16

Is it possible to book tickets in advance?

Accepted Answer

No. However, it is possible to reserve a place on our priority purchasing list by registering on the event page. Subscribers to this list will be notified as soon as an exclusive pre-sale is announced.

Question 17

What currency is used on Tickets.ca?

Accepted Answer

All tickets are sold in Canadian dollars (CAD).

Question 18

What payment methods are accepted?

Accepted Answer

All purchases made on our website must be paid for using a North American credit card such as Visa, Mastercard, or American Express.

Question 19

Can I buy tickets from abroad?

Accepted Answer

In order to successfully complete a purchase with Tickets.ca, the cell phone number and credit card billing address must be in North American format.

Having trouble? Contact our customer service department for assistance.

Question 20

When will my credit card be charged?

Accepted Answer

The credit card will be billed as soon as the purchase is completed.

Question 21

Will I receive an invoice for my purchase?

Accepted Answer

Yes, once the transaction is completed, an electronic invoice will be sent by email, followed by a purchase confirmation by text message.

Question 22

Why is my order being verified and for how long?

Accepted Answer

Each order placed with Billets.ca is checked for compliance and accuracy. This process generally takes a maximum of 48 hours to complete. A confirmation e-mail is sent as soon as the order is approved.

When it comes to last-minute ticket purchases, there's no need to worry. All orders are processed prior to the event.

Question 23

Can I buy tickets for people with reduced mobility?

Accepted Answer

No. To prevent people with reduced mobility from losing their privileged access to this type of ticket, we categorically refuse to allow this type of ticket to be sold on our marketplace.

Question 24

Mobile ticket reception

Accepted Answer

To receive mobile tickets, it is essential to own a smartphone, activate its mobile data and, if necessary, install the Apple Wallet app or the Google Wallet app.

Important: Ticket delivery delays may vary from one event to another. The latest delivery date will be indicated on the invoice accompanying your purchase.

Mandatory instructions to follow in order to receive your tickets

Intro

In order to be granted access to the show, you must first download your tickets on your mobile phone. This step is mandatory, your invoice cannot replace your tickets.

1. Receiving the email

You have received an email at the email address you provided during your purchase.

Search your inbox for an email from Evenko Box Office with the subject : “XXXXX vous a envoyé X billets de Evenko”.
Click on the “Accepter les billets” button.

Can’t find the email?

The email may have slipped into your junk mail. Be sure to check your junk mail folder.

2a. You don’t have a TicketmasterTM account?

To access your tickets, you will need a TicketmasterTM account. Create it before venturing further.

Please note! Without completing this step, you will not be able to obtain your tickets.

Fill in all the fields with your personal information and click “Suivant”.
You will then need to provide the cell phone number with which you will access the venue. Once entered, click on “Suivant”.
You will then instantly receive a one-time-use code by SMS to confirm the validity of your registration.
Enter this code in the space provided and click on “Confirmer”.

2b. You have a TicketmasterTM account?

Login to your TicketmasterTM account to easily retrieve your tickets.

Enter your email and password and click on “Se connecter”.

If you have forgotten your password, click on “Mot de passe oublié?”.

3. Accept the terms of use

You must agree to the terms of use of TicketmasterTM services.

Click on “Accord” to continue.

4. Access your tickets

Once you have accepted the terms of use, scroll down the page and you will find all the information about your event.

Make sure it is the right event and the right seats.

To access your tickets, click on each item in the list under “Mes billets SafetixTM”.

5. What you need to present to access the show

You will need to present each of the tickets you have purchased. Make sure you can access them again to avoid any delays or technical problems when you enter the venue.

If you experiencing a technical problem with the transfer of your tickets, or do you have questions about the event or access to the venue?

Do not wait! Contact us as soon as possible so we can help you.

Question 25

E-ticket reception

Accepted Answer

All E-tickets are sent by email to the address provided at the time of purchase.

Important: Ticket delivery delays may vary from one event to another. The latest delivery date will be indicated on the invoice accompanying your purchase.

Question 26

Physical tickets reception

Accepted Answer

All physical tickets will be shipped via XpressPost. Tickets will only be shipped to the credit card billing address.

Important: Ticket delivery delays may vary from one event to another. The latest delivery date will be indicated on the invoice accompanying your purchase.

Question 27

Can I cancel my purchase?

Accepted Answer

No. Excepting physical tickets (passes, wristbands or any ticket sent by XpressPost), for which it is possible to cancel a purchase up to 30 days before the event and obtain a credit applicable to a future purchase.

For security reasons, it is not possible to modify or cancel the purchase of electronic or mobile tickets.

For any purchase cancellation requests, please contact customer service.

Question 28

Cancelled, postponed or delayed event

Accepted Answer

In the event of a postponement or change to a show, we will notify buyers of the changes to the event by email. Unless otherwise indicated, original tickets will be valid for the new date.

If the event is postponed, it is possible to request a cancellation up to 30 days before the new date. A credit applicable to a future purchase will be sent by email.

In the event of cancellation, there is no need to contact us. A credit applicable to a future purchase will automatically be e-mailed to buyers.

Question 29

What is the inclement weather policy for the National Bank Open Center Court and secondary court matches?

Accepted Answer

The event organizer may change the match schedule, session dates, number of matches and start times of matches and/or all sessions without prior notice. Tickets cannot be cancelled or credited as a result of such changes.

If a match is completed, or if 90 minutes or more have been played, the session is considered over. There will be no possibility of exchange, cancellation, or credit in this case.

If a session is cancelled before a match has been completed or the minimum 90 minutes of play has not yet been reached, whether it's for weather reasons or any other event beyond our control, individual session tickets may be cancelled. In this case, a credit applicable to a future purchase may be requested. In the event that all sessions are sold out, the credit remains valid for future editions of the tournament or for any other purchase on Tickets.ca.

If sessions 13, 14 or 15 are cancelled, tickets will only be valid for the rescheduled session.

Question 30

Outdoor festivals

Accepted Answer

No returns, credits, or refunds will be issued for any festival tickets purchases, including lost, stolen or destroyed tickets. No cancellation will be offered in the event of any impediment.

No returns, credits, or refunds will be granted in the event of interruption of a show in progress for technical, climatic or security reasons. The same conditions apply in the event of a cancellation by one of the artists performing at a festival.

Should the entire festival be cancelled, we will issue a credit by e-mail for the full amount of the purchase, applicable to future events on Tickets.ca.

Question 31

Outdoor sporting events

Accepted Answer

No cancellation or credit will be granted in the event of a match being interrupted for technical, climatic or safety reasons.

Outdoor sporting events are subject to time or date changes, delays, time reductions, postponements, suspensions, and cancellations. Tickets purchased for an event that is postponed will be honored when the event is rescheduled. In the event of a total cancellation of the event, a credit will be issued via e-mail.

Question 32

How are ticket prices set?

Accepted Answer

Tickets.ca is a platform connecting ticket buyers and sellers. Each seller sets their own price based on a number of factors, such as high demand, scarcity, or time remaining before the event. As a result, prices for similar tickets to the same event may differ.

Question 33

Are the prices indicated “per ticket”?

Accepted Answer

Yes, all prices indicated on Tickets.ca refer to the unit price of each ticket and exclude taxes.

Question 34

Are there any service fees?

Accepted Answer

Yes, a 15% service charge to the buyer is included in Tickets.ca prices. Please note that delivery charges, if applicable, and taxes are not included in the ticket price.

Question 35

Can ticket prices go down?

Accepted Answer

Yes, prices may go up or down at any given time. Each seller is entitled to change their selling price at any moment.

Question 36

Is it possible to obtain a group discount?

Accepted Answer

Yes. A 10% discount is available for groups of 12 or more. This discount is applicable to regular-price purchases only.

Question 37

Can I sell my tickets on Tickets.ca?

Accepted Answer

Yes, Tickets.ca is a marketplace dedicated to ticket sales between individuals.

List your tickets now!

Question 38

What are my obligations as a seller?

Accepted Answer

All interactions between seller, buyer, our site, and our services are regulated by the User Agreement. It is primordial to comply with these conditions at all times.

Among other things, you must:

Describe your tickets accurately.
Provide accurate contact information and be available in case of problems.
Guarantee ticket validity and access to the event by the ticket buyer.
Deliver tickets on time.
Respect the instructions received throughout the ticket sales process.
Pay any penalties incurred for non-compliance with the conditions under which your tickets were sold.
he buyer's contact details must remain confidential. It is strictly forbidden to contact the buyer of your tickets, to send advertising to them, or to use their contact details for any purpose other than sending tickets, under penalty of permanent suspension.

If any of these conditions are not met, Tickets.ca reserves the right to suspend the seller's account and no longer display the tickets.

We strongly recommend that you add “info@tickets.ca” and “sellers@billets.ca” to your e-mail contact list to ensure that you receive our e-mail instructions.

Question 39

Am I protected throughout the selling process?

Accepted Answer

Yes, 100%. All transactions on our website, for both buyers and sellers, are protected by our 100% guarantee. If you're selling tickets, you'll receive payment by the method of your choice, guaranteed!

Moreover, transactions are encrypted and carried out on secure servers. Your personal information will not be sold or shared. Feel free to consult our privacy policy to learn more.

Question 40

Can I sell tickets purchased through Tickets.ca or Billets.ca?

Accepted Answer

For logistical reasons, it is unfortunately impossible to sell tickets previously purchased on Tickets.ca and its partners: 514-Tickets.com and Ticketroute.com.

Question 41

Is there a fee to sell tickets?

Accepted Answer

Listing tickets on our platform is completely free! A 15% service charge, including GST and QST, will be deducted from the sale only once the tickets have found a buyer.

Question 42

How do I go about selling tickets?

Accepted Answer

First, it is important to create a Tickets.ca account.

Next, a seller certification will be required in order to verify your identity.From then on, you'll be able to list tickets for sale, making them visible to our thousands of buyers.

Once the certification is complete, simply click on “Sell my tickets” in the top navigation bar and follow the on-screen instructions. Our selling tool will take you through the process step by step.

You will have full access to your dashboard in the member section, where you can track the progress of your sales as well as your inventory.

Question 43

What should I do if my event is not available?

Accepted Answer

Some events or venues may not appear in our records. However, we can arrange for an event or venue to be added to our calendar. To request an event or venue, please contact our Seller support.

Question 44

What does 'Tickets in hand' mean?

Accepted Answer

This means that the tickets you are about to list are in your possession, and that they are ready to be sent, either by regular mail or electronically.

If you have not yet received the tickets, or if you cannot send them immediately, you must specify this when adding the tickets.

If you possess E-tickets (PDF format), it is imperative that you upload the tickets when listing them. If you have not yet received your PDF tickets, you will have to wait until you receive them before adding the listing.

If you know the date on which you will receive your tickets, please enter this date in the provided field.

If you do not know the date on which you will receive the tickets, please indicate the latest date allowed by the system, i.e., 10 days before the event, in the provided field.

Question 45

What types of tickets may I sell?

Accepted Answer

Cardboard tickets, passes, wristbands

These tickets are issued in a physical, tangible form. They can come in many forms, but they must all be sent to the buyer by mail once sold.

E-tickets (PDF)

These tickets are issued to you in the form of a PDF document attached to an e-mail sent by the issuing box office.

You are required to have them in your possession and upload them to our website in order to list them for sale.

Mobile tickets

These tickets are sent by the issuing box office from their online platform. Once the sale has been confirmed, you will receive e-mail instructions for completing the ticket transfer.

Question 46

What does 'How would you like to split the tickets' mean?

Accepted Answer

Depending on the number of tickets you have, you can subdivide them in several ways to increase your chances of selling them while minimizing the likelihood of ending up with unsold or orphaned tickets.

Question 47

What if I have tickets for non-consecutive seats?

Accepted Answer

It is not possible to sell non-consecutive tickets in a single group on our website.

If you have non-adjacent seats, you must subdivide your tickets to create groupings which contain consecutive seats only.

In other words, you must repeat the ticket listing process for each group of consecutive seats.

Question 48

What does “Characteristics and restrictions” mean?

Accepted Answer

This refers to any special conditions, regardless of whether they are written on the tickets. For example, seats with obstructed view, or seats with included concessions.

If the option is not available among the proposed choices, it is essential to enter it in the designated text field.

Please ensure that the information you provide in this section is complete, truthful, and accurate. Failure to do so may jeopardize your sale and result in penalties, in accordance with the User Agreement.

Question 49

How can I determine my price?

Accepted Answer

Your tickets, your price! Tickets.ca is a marketplace, and the price of your tickets depends solely on you. As long as your tickets remain unsold, you can change your selling price at any time.

When setting your price, bear in mind that a service charge (15% including GST and QST) will be deducted from the sale.

Question 50

Is there a deadline for listing my tickets?

Accepted Answer

Each ticket has a maximum display date, which may vary depending on the date of the event and the delivery method associated with the type of ticket.

For cardboard tickets, passes and wristbands, the maximum display date is 10 days before the event, since delivery times are to be expected.

For E-tickets or mobile tickets, display can extend to a maximum of 3 hours before the event.

Question 51

Why can't I display my tickets immediately?

Accepted Answer

It is not possible to list tickets for sale before the event organizer's official on-sale date.

If you are in possession of presale tickets, you may add them to your inventory. On the day of the official sale, they will automatically become available to our customers, without requiring any action on your part.

Question 52

Is it possible to differentiate my tickets from the others?

Accepted Answer

No. Tickets.ca does not allow sellers to set their tickets apart from those of others. The best way to sell your tickets is to describe them accurately and price them competitively. Therefore, we strongly recommend that you periodically check the prices of similar tickets in order to remain competitive.

Question 53

How do I change the payment method for tickets already on sale or inactive?

Accepted Answer

As long as the tickets are not sold, it is possible to change your payment method by following these steps:

Make sure that the payment method you wish to use is configured in your profile, under the “Payment methods” tab.
Click on “My inventory” from the main menu bar.
Click on the “Tickets on sale” or “Inactive tickets” tab.
Locate the tickets for which you wish to change the payment method and click on the number in the “ID” column.
Select the desired payment method in the yellow “You will receive” box on the right-hand side of the screen.
Click on the “Save” button.

If you wish to change the payment method for tickets that have already been sold, please contact our Seller support.

Question 54

My tickets have been sold, what happens next?

Accepted Answer

First, be sure to add sellers@billets.ca to your e-mail contact list to ensure that you receive all the communications necessary to complete your sale.

Cardboard tickets, passes, and wristbands

Caution! Please wait before completing your sale if:

You have not received the physical tickets.
You are unable to mail physical tickets a maximum of 48 hours after completing your sale.

For physical tickets, an e-mail and/or text message, depending on the communication preferences you have selected, will be sent to invite you to complete your sale. You will then receive a shipping label from Canada Post that you will need to cut out and glue onto an envelope. Simply insert the tickets in the envelope and drop it off at your nearest post office.

You will automatically receive your payment 10 business days after the event.

E-tickets

No action is required on your part. The tickets are sent directly to the buyer by e-mail.

You will automatically receive your payment 10 business days after the event.

Mobile transfer

Caution! Please wait before completing your sale if:

The transfer option is not available for your tickets in the issuing box office account.

You will receive an email and/or text message, depending on the communication preferences you have selected, to complete your sale. Follow the step-by-step instructions in your event portal to transfer your tickets to the buyer.

Question 55

At which point should I send the tickets?

Accepted Answer

If you are in possession of the tickets, you have 48 hours following the sale of your tickets to complete the delivery process, both for physical and mobile tickets.

If you are not in possession of the tickets, you have 48 hours from the established date of receipt to send in your tickets, failing which your transaction will be identified as problematic. In this case, you will need to contact our Seller support in order to work out a solution.

Question 56

What happens if the event is postponed?

Accepted Answer

You must notify us as soon as possible if the issuing box office has informed you that your event has been postponed.Make sure the initial tickets will be valid for the new date on which the event will be held.

Please note that your sale is still valid as long as the buyer wishes to keep their tickets.

Question 57

What happens if the event is cancelled?

Accepted Answer

No action is required on your part. The sale will be cancelled, and you will not be charged any fees. Please note that your cancelled tickets will not be returned.

Question 58

What should I do if I can no longer sell the tickets?

Accepted Answer

When your tickets are sold, you are obligated to deliver them to the buyer. If you are unable to deliver them, as you committed to do when they were listed for sale, you will be subject to charges and penalties as set out in the User Agreement.

If you have a problem with a sale, you must notify us as soon as possible. There are two ways to do this:

You can click on the “Problem with sale” button on the sales confirmation e-mail we sent you.
Click on the “Problem?” link in the “Sales to be confirmed” section.

Both options will take you to a tool that will guide you step-by-step to declare the type of concern you are experiencing. This will enable our Seller support to take the appropriate steps to resolve the issue to the ticket buyer’s satisfaction.

Question 59

When will I receive the payment for my sale?

Accepted Answer

Payment is made automatically 10 business days after the event date, according to the selected payment method.

If you have not received payment within this timeframe, please contact our Seller support.

Question 60

What does 'Completed Sales' mean?

Accepted Answer

This means that the tickets have been received by the buyer and that you have fulfilled your vendor commitments. You will receive payment 10 business days after the event, according to the selected payment method.

Question 61

Why is my sale still in transit even though I've already sent the tickets?

Accepted Answer

Cardboard tickets, passes, and wristbands

The postal service has picked up your tickets. A tracking number has been issued and they are currently in transit to the address provided by the buyer. Your sale status will change from “In Transit” to “Completed Sales” as soon as the buyer has received the tickets.

E-tickets

Your tickets have been e-mailed to the buyer, but they have yet to open the message containing them. The status of your sale will change from “In transit” to “Completed” as soon as the buyer opens the e-mail.

Mobile transfer

For mobile ticket transfers, it is unfortunately impossible to track the progress of the ticket transfer to the buyer. The sale status could remain “In transit” until payment.

Question 62

Why does my sale appear in 'Completed Sales' even though I have yet to receive my payment?

Accepted Answer

“Completed Sales” only means that you have completed your seller commitments. Payment for your sale will be made 10 business days after the event.

Question 63

May I delete, suspend or modify my tickets?

Accepted Answer

Yes, you may cancel, delete, suspend or modify the listing of your tickets at any time, provided that they have not already been sold and that your Certified Seller privileges have not been revoked.

You may delete, suspend or modify the status of your tickets from the “Tickets on sale” tab in the “My inventory” section.

Question 64

What is the “Buyer Verification” and what is it used for?

Accepted Answer

An order may be subject to further processing if the information provided by the buyer is inaccurate.

Our fraud prevention department must perform several verifications before confirming any purchase. Once these procedures have been completed, Tickets.ca reserves the right to cancel the purchase without notice.

Frequently Asked Questions – FAQ

Frequently asked questions

My profile

Ticket and seating information

Buying tickets

Ticket reception

Exchange and cancellation policy

Pricing policy

Selling your tickets

My sales

Managing my inventory