Why don’t you reveal the seat numbers?

The privacy of our customers and those of our vendors are critical in the buying process. That is why the seat numbers are not disclosed until the command was not processed.

Are the tickets side by side?

All tickets are sold together for adjacent seats (one beside the other), unless otherwise indicated in the description of the notes. Keep in mind that most of the venues and theaters using odd or even numbers to identify their seats.

Why no odd number of tickets?

The dealers generally refuse to sell tickets in odd numbers to avoid ending up with unique tickets. Few customers wish to purchase single tickets, so the selling a unique ticket is extremely difficult.

However, it may happen that the dealers are willing to provide an odd number of tickets, depending on the number of tickets remaining. Feel free to contact us for more information or to make any such request: 1-800-684-8994 or info@2tickets.ca.

How do e-tickets work?

When you buy e-tickets they are sent to you via email in PDF format containing a bar code and all the information about the event (event title, date, time and seat number).

You must then print the documents and bring them with you on the night of the event. These will be accepted as your tickets.

To avoid any form of fraud, electronic tickets are not exchangeable or refundable. Any sale of electronic tickets are final with no exceptions.

At 2tickets.ca, you buy with confidence!

All transactions are protected by our 100% Guarantee. We guarantee the authenticity of your tickets and receipt in time for the event or your money back.

With our 100% Guarantee, 2tickets.ca offers security and peace of mind rather than the uncertainty that provide shopping on classified ad sites, to strangers and auctions.

For ten years, at your service!

2tickets.ca, a brokerage company established for ten years, guarantees 100% authenticity of your tickets, and that they will be received in time for the event. Over time, we have developed a reliable network of contacts.

Safe and confidential

At 2tickets.ca, customers have access to safe and confidential transactions, which classified ad sites, auction sales and purchases to strangers cannot provide.

Delivered on time: it’s guaranteed!

You can always count on the 100% Guarantee that every ticket purchased will be delivered in time for the event. Please note that we ship tickets to the billing address only.

Money back guarantee up to 30 days before the event

2tickets.ca offers a full refund of any purchase (except e-tickets), less shipping costs, up to 30 days before the event. If you would like a refund within a period earlier than 30 days before the event, please contact customer service for 2tickets.ca

Sometimes an event is canceled for any number of reasons. In this case, 2tickets.ca agrees to make a full refund, less shipping charges.

In the case of postponed concerts, 2tickets.ca also offers a refund (less shipping) for the physical ticket.

However, to avoid any form of fraud, electronic tickets for postponed or delayed concerts can not be refunded. Unless otherwise specified, these will be valid for the new date.

General information

At 2tickets.ca, all tickets are mailed through ExpressPost or FedEx with a signature required for guarantee.

Keep in mind that we do not deliver to PO boxes and a signature is required for all packages.

Please note that the shipping date depends entirely on the point at which the ticket sellers have the tickets "in hand" and are able to ship them.

Our 100% guarantee ensures that every ticket purchased will be delivered in time for the event. Please note that we ship tickets to the billing address only.

When will I receive my tickets?

At 2tickets.ca, we assure you that the tickets will be delivered in time for the event.

2tickets.ca offers its customers multiple delivery options when buying tickets, it is important to note that these options rely on the date the tickets will be ready for delivery, not the day they are purchased.

Occasionally, some sellers do not have the tickets in hand. This is often the case with season tickets (for sports games), for example because they have not yet been printed by the team or the box office.

Once the tickets are ready for shipment, we will email you a FedEx tracking number or ExpressPost (depending on delivery option chosen).

This allows customers to track every step of shipping process, step by step. If mail delivery is not a safe option because of time constraints or extenuating circumstances, it is possible to make arrangements for customers willing to pick up tickets at our office in Montreal.

All FedEx delivery times depend on service availability in the region.

Please note that some ticket orders may take 1 to 2 days to process.

Customers can log into their account at any time at www.2tickets.ca to check the status of their order.

Delivery at work or elsewhere

To help prevent credit card fraud, we ship tickets to the billing address of credit card only.