Policies

1. Purchase
   
   1. Reimbursement
      No exchange, reimbursement or cancellation on any confirmed purchases. Therefore, we ask you to be certain and clear about the purchase of the tickets.
      
   2. Prices
      Our ticket prices are guaranteed as of the moment you confirm the purchase. However, the price of a ticket may fluctuate, considering the demand for such a ticket can vary. This, however, will not affect the price that was confirmed to you at the moment of purchase.
      
   3. Credit Card Purchases
      Any credit card purchases are subject to our own terms and conditions. Any fraud or attempted fraud shall be prosecuted under law.
      
2. Delivery
   The tickets can be delivered via Express Post or FedEx. Cost of delivery will be assumed by the customer.
   
3. Lost ticket
   Please keep your ticket in a safe place. A ticket may not be replaced if lost, stolen or damaged. You are to assume every responsibility in regards to your ticket.
   
4. Cancellation of an event
   If an event is officially cancelled, we will reimburse the total amount you paid for your ticket, exception made for the delivery charges. The ticket must be returned to our office within 21 days following the announcement of the event’s cancellation. We suggest you use a confirmed delivery service when returning such tickets in order for you to have proof of delivery.
   
5. Location, date and time of an event
   It is your responsibility to acknowledge and verify the time, date and location of the event written on your ticket. We are not, in any case, responsible for a change in that matter. We suggest you check with the establishment presenting the event if changes are scheduled.
   
6. Limitation of our responsibility
   We are not responsible for any transportation, or any other factors, delaying your arrival to an event. We are not responsible, in any circumstance, of possible hindering situations or actions by the crowd during an event.

Please contact us for any questions you might have on this matter.